Archive for the ‘Nurse Advice Line’ Category
What is the Benefit of Telephone Triage Nurses?
June 20th, 2010
I am asked all the time to explain the benefits of telephone advice nurses. The answer is simple – nurses empower individuals to make informed health care decisions. That may mean a simple determination of whether a physician visit is required for physical ailments or addresses caller questions on how one regains or retains optimum health.The use of clinical protocols helps nurses determine the severity of the patient’s symptoms and educate patients to ensure appropriate guidance to the most appropriate level of care in an appropriate time frame.
Charlene Slaney RN
Posted in General, Nurse Advice Line, Telephone Triage, Triage Nurses | Comments (0)
Pollen Allergies – Clinical Content Update
May 10th, 2010Pollen Allergies
FONEMED’s triage nurses have been taking a lot of calls recently regarding pollen allergies. Our clinical content providers Dr. Barton Schmitt and Dr. David Thompson have just provided an excellent update on allergies. Some highlights:
Sources
The time of year and the weather can significantly affect the amount of pollen in the air. Pollen counts tend to be absent or much lower during the months of November to February. Pollen counts are lower on damp rainy days because the pollen is washed to the ground. Pollen counts are correspondingly higher on dry windy days.
The main sources of pollen are:
- Trees: March to May
- Grass: May to August
- Weeds (mainly ragweed): August to October (first frost)
Probably the most accurate and reliable source of pollen counts is the National Allergy Bureau (NAB). It measures pollen and mold levels from approximately 78 counting stations throughout the United States and two counting stations in Canada. You can view current pollen counts in your area at:
Another commercially-sponsored website provides current pollen counts by zip code: http://www.pollen.com.
Symptoms of Pollen Allergies
- Allergic Rhinitis (hay fever): Watery nasal discharge, constant sniffing, sneezing attacks, itchy nose, snoring. Approximately 50% of hay fever patients also have allergic conjunctivitis symptoms.
- Allergic Conjunctivitis: Itchy or burning eyes; watery red eyes, puffy eyelids, allergic cysts of white of eyes (chemosis). (95% have AR)
- Allergic Laryngitis: Hoarseness, throat-clearing, chronic cough
- Allergic Asthma Attacks (50% of asthmatics have AR)
- Allergic Skin Reactions: Severe itching, macular rash, hives, flare-ups of eczema; itchy ear canals.
Health Tips for People who Suffer from Pollen Allergies
Here are a number of tips that FONEMED’s nurses are providing to callers to help prevent or at least reduce allergic reactions to pollen.
Avoid Pollen (Prevention
1. Keep windows closed at home, especially in the bedroom.
2. Use an air conditioner instead of attic or ceiling fans.
3. Keep windows closed in car, turn AC on re-circulate.
4. Avoid playing with dogs that have been outdoors.
5. Wear a pollen mask if you have to cut the grass.
6. Avoid touching your eyes.
7. Remove your outside clothes before you enter your bedroom.
Remove Pollen (Decontamination)
1. Shampoo hair and shower off pollen
2. Nasal washes to remove pollen from nose (use tap water or saline)
3. Eye washes to remove pollen from eye
4. Rinse ear canals to remove pollen from tympanic membranes
5. Drink clear fluids to remove pollen from mouth
Antihistamines for Pollen Allergies
- Oral antihistamines are the mainstay of treatment. They can usually control all of the pollen allergy symptoms listed on the previous page. Unlike prescription steroid nasal sprays, antihistamines also relieve the eye symptoms, the allergic cough, and skin symptoms.
- For patients with seasonal allergies, the key to control is taking the antihistamine (prophylactically) on a daily basis throughout the pollen season rather than intermittently when symptoms peak.
- First generation antihistamines (e.g., chlorpheniramine/Chlor-trimeton, diphenhydramine/Benadryl) are more effective at controlling hay fever symptoms than the newer second generation antihistamines.
- Second generation antihistamines are recommended for school-age children, teens, and adults who find sedation with first generation antihistamines a problem. Examples of over-the-counter second generation antihistamines are cetirizine (e.g., Zyrtec) and loratadine (e.g., OTC Claritin, Alavert).
- An extra dose of Benadryl is effective for severe breakthrough symptoms.
Additional information, including pediatric and adult antihistamine dosage information, is provided by FONEMED’s Triage Nurses during the standard triage process.
Remember: Read the package instructions thoroughly on all medications that you take.
References
- Eapen RJ; Ebert CS Jr; Pillsbury HC 3rd. Allergic rhinitis–history and presentation. Otolaryngol Clin North Am. 2008; 41(2): 325-30, vi-vii.
- Mahr T, Sheth K. Update on allergic rhinitis. Pediatr Rev. 2005; 26 (8):278-283
- Wallace DV, Dykewicz MS, Bernstein DI, Blessing-Moore J, Cox L, Khan DA, et al. Joint Task Force. The diagnosis and management of rhinitis: an updated practice parameter. J Allergy Clin Immunol. 2008 Aug:122.
Copyright 2010
Barton Schmitt, M.D.
David Thompson, M.D.
www.stcc-triage.com
Posted in Clinical Content Update, Nurse Advice Line, Telephone Triage | Comments (0)
What is the Most Important Skill a Telephone Triage Nurse Must Possess?
April 30th, 2010What makes a nurse a good telephone triage nurse? A question I am asked all the time is what skill is the most important for a telephone triage nurse to possess? I think the very best answer is a good sense of common sense. A nurse who cannot see the patient face to face will be unaware if a patient appears pale or clammy or weak. Finely tuned communication skills allow the nurse the ability to capture the information required to recommend a plan of care. This is done utilizing clinical triage protocols that help the nurse determine the severity of the patient’s health issues and rank them according to urgency. Telephone triage nurses educate patients and guide them to appropriate care.
Charlene Slaney, RN
Tags: Telephone Triage, Triage Nurses
Posted in Nurse Advice Line, Telephone Triage, Triage Nurses | Comments (0)
