Archive for the ‘Triage Nurses’ Category
What is the Benefit of Telephone Triage Nurses?
June 20th, 2010
I am asked all the time to explain the benefits of telephone advice nurses. The answer is simple – nurses empower individuals to make informed health care decisions. That may mean a simple determination of whether a physician visit is required for physical ailments or addresses caller questions on how one regains or retains optimum health.The use of clinical protocols helps nurses determine the severity of the patient’s symptoms and educate patients to ensure appropriate guidance to the most appropriate level of care in an appropriate time frame.
Charlene Slaney RN
Posted in General, Nurse Advice Line, Telephone Triage, Triage Nurses | Comments (0)
What is the Most Important Skill a Telephone Triage Nurse Must Possess?
April 30th, 2010What makes a nurse a good telephone triage nurse? A question I am asked all the time is what skill is the most important for a telephone triage nurse to possess? I think the very best answer is a good sense of common sense. A nurse who cannot see the patient face to face will be unaware if a patient appears pale or clammy or weak. Finely tuned communication skills allow the nurse the ability to capture the information required to recommend a plan of care. This is done utilizing clinical triage protocols that help the nurse determine the severity of the patient’s health issues and rank them according to urgency. Telephone triage nurses educate patients and guide them to appropriate care.
Charlene Slaney, RN
Tags: Telephone Triage, Triage Nurses
Posted in Nurse Advice Line, Telephone Triage, Triage Nurses | Comments (0)
