Call Center Setup
Effective personal health management relies on proven medicine, highly specialized technology, and synergistic expertise to improve health and sustain a competitive advantage. All three can be provided efficiently and effectively though a Health Information Center (Medical Call Center).
A Health Information Center is an accessible, cost-effective resource center where trained medical professionals (Registered Nurses or Physicians) take calls from health plan members, patients, employees or citizens who want professional healthcare advice, information and placement in the medical treatment system. After talking together, the medical professional uses his or her judgment and clinical algorithms to evaluate the caller’s needs. The caller is then redirected to the right care resource or information.
With medical professionals on the telephone using specialized software and interactive audio technology, time and again a Health Information Center proves to be the single best strategy to deliver the right care at the right time in the right setting with the right resources. Programs anchored in a Health Information Center are measurable, manageable and actionable.
Functions of a Health Information Center
Healthcare leaders use Health Information Centers for a remarkable variety of clinical, administrative and marketing functions, including:
- 24 Hour health advice and triage
- Public health surveys and alerts
- Home health monitoring
- Utilization reviews
- After-hours triage
- Open enrollment marketing
- Physician-to-physician referral
- Emergency department authorization
- Pediatric Hotline
- Patient follow-up
- Compliance monitoring and counseling
- Primary care physician (PCP) assignment
- Complaint follow-up
- Health information inquiries
- Meeting or class registrations
- Outcomes evaluation
- Direct contract management
- Market research and surveys
- Membership programs
- Benefit information
- Physician referrals
- Program or product launches
FONEMED
FONEMED has a network of Registered Nurses throughout North America supported by Health Information Centers in St. John’s, Newfoundland, Canada, and San Juan, Puerto Rico. We sell our triage and health information services both directly and through distributors. FONEMED has used the experience of our clinical and technical team to develop operating systems and to set up Health Information Centers for partners in North and South America and around the world.
FONEMED assists companies with the setup and operation of medical call centers in their regions. Our products include state-of-the-art triage software, either hosted on our servers or installed at your location, and medical protocols in English and Spanish. Services include assistance with all areas of call center setup, marketing and training. We will also assist you in the integration of other medical applications such as remote clinic and home monitoring services, traveler assistance packages, healthcare facilities procurement packages, hospital consulting, utilization management, physician referral and scheduling.
A Health Information Center is a powerful, proven strategy to lower costs, improve access and leverage clinical service and marketing programs. Potential clients include government agencies, hospitals, clinics, insurance companies, and health maintenance organizations, as well as private companies and individuals. FONEMED offers interested organizations around the globe the opportunity to work with us in providing state-of-the-art health information centers to national populations.
We invite you to contact us today to explore collaboration in providing your nation with the key to a healthy future. Please fill out our online information request form or call our US office at 1-719-231-3501.
