The Healthcare Industry's Leading Nurse Advice Line

Fonemed has successfully offered nurse advice services for the healthcare industry since 1996.

Fonemed offers the world's most trusted nurse advice line.

Where’s a nurse when
you really need one?
A phone call away.

Nurse Advice Line

Specially trained and licensed RNs evaluate patient symptoms, offer medical advice based on the gold-standard Schmitt/Thompson protocols and document encounters in secure systems to manage protected health information.

URAC accredited Fonemed provides nurse advice services to physician practices, benefits providers, EAPs, hospitals, universities, TPAs, job corps centers, health crisis hotlines, distributors/resellers, case management organizations and home healthcare monitoring organizations. We currently serve more than 2,300 client sub-groups throughout the U.S., Canada and the Caribbean. Our service saved them over $30 million in 2013 and gained a client and patient satisfaction rating of more than 95%.


Fonemed’s Nurse Advice Line: What We Provide

  • 24/7 evaluation of patient symptoms via the phone by specially trained licensed registered nurses
  • Dedicated toll-free number with customized greeting
  • Comprehensive symptom-based assessment using the gold standard Schmitt/Thompson Protocols
  • Supplementary health information
  • Encounter documentation for inclusion in Electronic Medical Records (EMRs)
  • Customized data gathering questions as requested
  • Client-specific information loaded into Fonemed Health Management Software platform
  • Maintenance of physician on-call schedules as applicable
  • An audio Health Information Library compliments our nurse advice line service with information on more than 2,000 topics

Partner With Us

Our goal is to assist healthcare providers delivering patient-centered care benefit from increased trust from patients, improved care coordination and play a substantial role in delivering high quality care when and where it is needed most. If you are looking for a partner that can help improve your organization’s ability to deliver personalized and accountable care in a cost-effective manner, we would love to hear from you.